Quickly find answers to frequently asked questions, eliminate potential distractions, and get the professional support you need while using the platform.
Find solutions categorized by topic to help you quickly get the information you need.
Manage your account settings, update personal information, and resolve all login-related issues.
View ArticleAccess detailed event information, track your participation progress, and maximize your platform experience.
View ArticleUnderstand our payment options, view transaction history, and resolve all billing-related queries.
View ArticleTroubleshoot technical issues, optimize your device configuration, and comprehensively enhance platform performance.
View ArticleGet comprehensive help for our mobile app, including installation, setup, and troubleshooting.
View ArticleSelected practical articles to solve common problems users encounter while using the platform.
If you've forgotten your password or need to change it for security reasons, follow this step-by-step guide to reset it.
Resolve common video playback issues, including buffering, audio anomalies, and compatibility challenges.
Detailed explanation of our refund policy, eligibility criteria, and how to successfully apply for a refund.
A detailed guide on finding and accessing your event content, including videos, documents, and more.
Learn how to download event content to your mobile device for learning without an internet connection.
Recommended system configurations and browser requirements to ensure the best platform experience.
Additional materials to enhance your experience
A complete guide to user policies, operational procedures, and best practices.
Download PDFQuick answers to the most common questions we receive
To reset your password, click the 'Forgot Password' link on the login page. Enter your registered email address, and we will send you a password reset link. Please follow the instructions in the email to create a new password.
Yes, you can access your events on up to 3 different devices. However, you can only actively use one device at a time. If you need to use more devices, please contact our support team for assistance.
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), online banking, UPI payments, and digital wallets such as Paytm, Google Pay, and PhonePe. We also offer installment payment options for select events.
Most events offer lifetime access after purchase. However, some specialized events with regular updated content may have a 1-2 year access period. Please check the event details page for specific access information.
For most events, if you are not satisfied, we offer a 14-day no-questions-asked refund guarantee. Please refer to our refund policy for specific eligibility criteria and refund application instructions.
You can download event content (PDFs, presentations, etc.) for offline viewing through our mobile app. Video content can also be downloaded within the app for offline viewing. Please look for the download icon next to each resource or video.
Our support team is ready to help you with any questions or issues you may encounter.